Quality

Our mission is to maximize the quality of life, health, security and independence for our members who have Senior Care Options (SCO), Medicare Advantage Special Needs (SNP) and our Nursing Home Certifiable (HMO SNP) plans. It is critical that we provide members with top quality care and service. We have established a Quality Improvement Team, structure and contributing resources to deliver on this goal. The Quality Improvement Team monitors nationally established indicators of business performance and compares them to benchmarks to identify opportunities for improvement.

By using this approach, Senior Whole Health of Massachusetts is continuously working to improve the care and services it provides for members.

NCQA Accreditation
Senior Whole Health of Massachusetts is proud to announce the National Committee for Quality Assurance (NCQA) Review Oversight Committee awarded Senior Whole Health Medicaid-HMO and Medicare-HMO accreditation on February 19, 2020.

 Senior Whole Health’s HEDIS® Measures of Focus (2019)

 Senior Whole Health’s HEDIS® Measures of Focus (2020)